1.1 ("We", "Our", "Us") are committed to safeguarding and respecting the privacy of our website visitors. This policy (together with our terms of use and any documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.2 By visiting and using our website you are accepting and consenting to the practices described in this policy.
Information we collect about you. With regard to each of your visits to our site we will automatically collect information including (without limitation) the following:
(a) the internet protocol address used to connect your computer to the internet, time zone setting, geographical location, browser type and version, operating system and platform, referral source, length of visit, page views and website navigation paths;
(b) information about your visit, including the full Uniform Resource Identifiers (URI), clickstream to, through and from our site, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs, methods used to browse away from the page) and any ‘phone number used to call us.
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 Information we collect about you. We will use your personal information for analytic purposes.
3.3 Your privacy settings can be used to limit the publication of your information on our website, although it may affect functionality, and you may adjust the privacy controls on the internet browser that you use to access our website.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4.1 You agree that we have the right to share your personal information with:-
(a) any member of our group, which means our subsidiaries as defined in section 1159 of the UK Companies Act 2006;
(b) selected third parties including but not limited to:-
- business partners, suppliers and sub-contractors for the performance of any contract that we enter into with them or you;
- analytics and search engine providers that assist us in the improvement and optimization of our site.
4.2 We will disclose your personal information to third parties:
(a) to the extent that we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to enforce or apply our terms of use and other agreements or to protect our rights, property or safety and that of our customers or others (including exchanging information with other companies and organisations for the purposes of fraud prevention and reducing credit risk);
(d) in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets; and
(e) if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
5.1 Information that we collect will be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. It will also be processed by staff engaged in, among other things, the provision of support services. Information that we collect may be transferred to and stored at (including but not limited to) the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Chile, Taiwan and Singapore. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
5.2 Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
The Data Protection Act 1998 and the General Data Protection Regulation (EU 2016/679) (GDPR) (collectively, the Act) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access requests will be subject to the payment of a fee, to be determined on a case by case basis at our sole discretion, to meet our costs in providing you with details of the information we hold about you and the supply of appropriate evidence of your identity. For this purpose, we will usually accept a certified copy of your passport and a certified copy of a utility bill dated within the last 3 months showing your current address.
We may update this policy from time to time by publishing a new version on our website. Please check this page occasionally to see any updates or changes to our privacy policy.
8.1 Our website includes details of third party websites and embedded third party content.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9.1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
9.2 By continuing to browse our website, you are agreeing to our use of cookies.
9.3 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.4 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.5 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9.6 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
10.1 We only use session cookies.
10.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below. We use a session cookie to:
(a) track how users interact with the website;
(b) improve the website's usability;
(c) prevent fraud and improve the security of the website;
(d) facilitate the use of our website search engine.
11.1 We use Google Analytics to gather and analyse traffic which accesses our website.
11.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
11.3 The analytics cookies used by our website have the following names: _ga, _gat, _gid, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
11.4 The information generated relating to our website is used to create reports about the use of our website.
11.5 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
12.1 Our website also uses third party cookies over which we have no control.
12.2 You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads. You can also opt out of the AdSense partner network cookie using those settings or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.
13.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
13.2 Blocking all cookies will have a negative impact upon the usability of many websites.
13.3 If you block cookies, you will not be able to use all the features on our website.
14.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
14.2 Deleting cookies will have a negative impact on the usability of many websites.
You can get in touch with us through the contact page on this site.